Verify or accept
Open the newest registration or workspace-invitation email. Links are single use; request another if one has expired.
Reset a password
Request a password-reset email from the sign-in screen. Completing it invalidates existing browser and refresh sessions.
Check the sender
Account messages come from no-reply@blackshield.chaplau.com. Support will never ask for your password or secure-link token.
Didn't receive the message?
- Check spam and quarantine for the documented sender.
- Use the resend action on the confirmation screen rather than reusing an older link.
- Ask your workspace administrator to confirm that the invited address is correct.