Cómo trata y protege BlackShield la información de los clientes en AWS con aislamiento por inquilino.
Postura operativa de privacidad
BlackShield aplica controles técnicos a nivel de código para el aislamiento multi-inquilino y transporte seguro.
Fecha de vigencia
18 de marzo de 2026
Última actualización
18 de marzo de 2026
Modelo de alojamiento
Servicios gestionados AWS en us-east-1
El plano de control BlackShield opera en AWS us-east-1 con particiones europeas en eu-west-1 y ap-south-1 y us-west-1 y ap-southeast-2 y ca-central-1 y sa-east-1 y eu-central-1 y us-east-2 y us-west-2 y eu-west-2 y eu-west-3 y eu-north-1 y ap-southeast-1 y ap-northeast-1 y ap-northeast-2 y ap-northeast-3.
Ubicación de red
Subredes aisladas y sensores in-VPC
Particiones SQLite aisladas en almacenamiento privado S3 sin salida de datos brutos.
Modelo de acceso
Aislamiento por inquilino nativo
El código de la aplicación resuelve el contexto del inquilino impidiendo accesos cruzados.
Gestión de credenciales
Secretos generados, con hash o en baúl
Secretos en Secrets Manager, claves API con hash SHA-256 y contraseñas con bcrypt.
Tratamiento restringido a lo estrictamente necesario para la provisión del servicio B2B.
Medidas técnicas avanzadas de protección de la información.
Los siguientes proveedores de infraestructura y plataformas de terceros son contratados por BlackShield para alojamiento en la nube, almacenamiento de telemetría, facturación y notificaciones bajo estrictos acuerdos DPA.
| Subencargado | Categoría | Rol | Ubicación | Datos Procesados | Salvaguardas |
|---|---|---|---|---|---|
| Amazon Web Services, Inc. | Plataforma Central | Cloud Infrastructure & Managed Platform Services | United States (with regional storage partitions in EU, US, CA, AP) | Tenant databases, findings, raw scan bundles, audit trails, and encrypted application secrets | EU-US Data Privacy Framework, AWS GDPR Data Processing Addendum, and Standard Contractual Clauses (SCCs) |
| Stripe, Inc. | Plataforma Central | Billing & Payment Processing | United States | Customer company name, admin email, subscription plan, billing address, and payment transaction metadata | Standard Contractual Clauses (SCCs) and PCI-DSS Level 1 certification |
| Resend, Inc. | Plataforma Central | Transactional Authentication & System Emails | United States | User email addresses, verification links, password reset tokens, and team invitation notifications | Standard Contractual Clauses (SCCs) and Data Processing Addendum |
| Google LLC | Plataforma Central | Web Analytics & Consent Measurement | United States | Aggregated website traffic and interaction metrics (strictly governed by Google Consent Mode v2 and user cookie consent) | EU-US Data Privacy Framework and Google Data Processing Terms |
| Slack Technologies, LLC (Salesforce) | Plataforma Central | Customer Support & Async Operator Coordination | United States | Support inquiries, incident troubleshooting context, and optional customer-configured finding alert sync | Standard Contractual Clauses (SCCs) and Salesforce Data Processing Addendum |
| OpenAI, LLC | AI Gateway (BYOK) | AI Gateway Inference Provider (Customer BYOK) | United States | Prompt payloads, completion tokens, and MCP tool schemas proxied via AI Gateway under customer API credentials (zero training on customer data) | Standard Contractual Clauses (SCCs) and OpenAI Business Data Processing Agreement |
| Anthropic, PBC | AI Gateway (BYOK) | AI Gateway Inference Provider (Customer BYOK) | United States | Prompt messages, tool invocation responses, and completion tokens proxied via AI Gateway under customer API credentials (zero training on customer data) | Standard Contractual Clauses (SCCs) and Anthropic Commercial Terms of Service |
| Microsoft Corporation (Azure OpenAI) | AI Gateway (BYOK) | AI Gateway Enterprise LLM Provider (Customer BYOK) | United States & European Union (customer-designated Azure regions) | Enterprise chat completions, embeddings, and tool schemas proxied to tenant-owned Azure OpenAI endpoints | Microsoft Products and Services Data Protection Addendum (DPA) and EU Model Clauses |
| Google LLC (Google AI Studio / Gemini API) | AI Gateway (BYOK) | AI Gateway Inference Provider (Customer BYOK) | United States | Prompt messages, tool calling parameters, and Gemini model responses proxied under customer API credentials | Google Cloud Data Processing Addendum and Standard Contractual Clauses (SCCs) |
| Groq, Inc. | AI Gateway (BYOK) | AI Gateway Low-Latency Inference (Customer BYOK) | United States | Inference prompts and token streams for low-latency LPU model execution proxied under customer API credentials | Standard Contractual Clauses (SCCs) and Groq Enterprise Data Protection Terms |
| Mistral AI | AI Gateway (BYOK) | AI Gateway European LLM Provider (Customer BYOK) | France / European Union | Prompt tokens and chat completions proxied to Mistral AI endpoints under customer API credentials with European data residency | EU GDPR direct application (headquartered in France) and Mistral Data Processing Agreement |
| Atlassian Pty Ltd (Jira) | Integración de Cliente | Issue Tracking & Finding Remediation Sync (Customer-Configured) | United States / Australia | Security finding titles, severity ratings, remediation tickets, and status synchronization when configured by tenant administrator | Standard Contractual Clauses (SCCs) and Atlassian Customer Data Processing Addendum |
| GitHub, Inc. (Microsoft) | Integración de Cliente | Issue Tracking & CI Finding Sync (Customer-Configured) | United States | Security finding descriptions, repository references, and issue tracker comments when configured by tenant administrator | Standard Contractual Clauses (SCCs) and GitHub Data Protection Agreement |
| Microsoft Corporation (Microsoft Teams) | Integración de Cliente | Incident Alerting & Channel Notifications (Customer-Configured) | United States & European Union | Finding summary alerts and remediation links dispatched to customer-configured incoming webhook endpoints | Microsoft Products and Services Data Protection Addendum (DPA) and EU Model Clauses |