客户沟通

客户维护和事件通知

通过精细的警报订阅、目标范围和阅读确认来协调面向租户的维护和事件通知。

定向广播控制台

Platform admins broadcast service outages, release changelogs, maintenance windows, and security incidents directly to selected tenant workspaces.

优先租户警报中心

Customer workspaces receive a clear inbox for what matters most: newly discovered critical vulnerabilities, sensor and appliance downtime, and platform advisories.

细粒度警报首选项

Tenants choose which alerts reach their team via email and webhook pings, keeping alert volume actionable without missing critical security events.

收据证据和确认

Track in-app delivery and team sign-offs so administrators know when notices are read and what actions remain pending.

推荐操作流程

1. 平台团队广播服务更新和变更日志

When an outage occurs, maintenance is scheduled, or a new release ships, platform administrators broadcast the update to active tenant workspaces.

2. 租户分流结果和基础设施健康状况一目了然

Security analysts see critical CVEs, offline appliances, and platform bulletins in one unified feed with immediate jump links to resolve them.

3. 团队配置警报并确认所需的操作

Workspaces set email and webhook delivery preferences, and acknowledge mandatory notices with a single click to record compliance receipt.

好看的是什么样的

  • 在需要维护或事件消息传递之前完成模板审批。
  • 交付历史记录显示哪些目标租户和渠道成功、失败或被跳过。
  • 无需搜索电子邮件线程即可查看所需的租户确认。
客户维护和事件通知